FAQ - Privacy  
Can my family come with me to my appointment?  
Yes, your family is welcome to join you. We also offer a play area for kids. However, There may be exceptions when your provider needs to speak with you alone, and we need your permission before family members may accompany you in the exam room.  
 
Does WRC share information about my treatment with others?  
By federal law, information may only be shared with other parties after you have given signed permission, or from a court order signed by judge.  
 
Am I required to disclose to anyone the medications prescribed to me at WRC?  
No. You alone decide what information to share with others.  
 
 
   
FAQ - Treatment  
What should I expect for my first visit?  
Before you come to your first visit, gather some important documents. At your first visit with us, we ask that you bring a photo ID, your insurance card if you have one, and that you arrive 15 minutes before your scheduled appointment to complete initial paperwork. Your first appointment will last approximately 1.5 hours.  
 
How often am I required to attend WRC Recovery Education meetings? Do I need to attend NA or AA meetings?  
While your treatment plan requires at least one meeting per month at our facility, we encourage you to regularly participate not only in the meetings required at WRC locations, but 12 step recovery meetings in your community as well. Lasting recovery is achieved by actively addressing the whole person – body, mind, and spirit.  
 
How long does my treatment last?  
An individualized treatment plan will be established specifically for you, so the length of treatment depends on each patient. It is not unusual for treatment plans to be adjusted over time based upon new clinical information.  
 
Will WRC providers treat my other medical conditions?  
All of our providers are fully qualified medical practitioners who are able to address virtually any of your healthcare needs. Referrals are available when necessary.  
 
Why do I have to come to the center every week?  
Most treatment plans require consistent visits to assure compliance and proper treatment acclimation.  
 
How do I know you understand my addiction?  
Each member of our staff is intimately familiar with the 12-step recovery program. This gives them a unique understanding of addiction and, more importantly, recovery. Most WRC providers are board certified addictionologists.  
 
Why must I have drug screens?  
Drug screening is a valuable tool that our physicians use for two primary purposes: to monitor medication levels and assure treatment compliance.  
 
 
   
FAQ - Policies  
What if I can't make it to my scheduled appointment?  
Provided that you call to reschedule, we will be happy to make a new appointment for you at a later time.  
 
Can my minor child receive treatment?  
All WRC patients must be at least 18 years of age.  
 
 
   
FAQ - Payment  
Will you accept my insurance?  
We do not accept insurance payments for office visits, however, we will provide you with the necessary documentation required if your insurance covers the cost of your medications. Some insurances will also reimburse you personally, if you submit a claim. While we are unable to submit these claims on your behalf, we will assist you should you chose to request reimbursement from your insurance.  
 
Will my insurance pay for my medication?  
Most insurance carriers will pay for all or a part of your medications. If necessary, WRC staff will assist you in filing the required paper work.  
 
What other forms of payment does WRC accept?  
We accept cash, check, money order, debit cards, and major credit cards.  
 
What if I can't pay for my visit?  
The policy of WRC is to require full payment for services at the time they are given.  
 
Can a payment be made over the phone?  
For security reasons, payments are only accepted in person.  
 
 
   
FAQ - Suboxone ©  
What is Suboxone© and how does it work?  
Suboxone© (buprenorphine + naloxone) has been approved for the treatment of opiate dependence. It is actually two drugs in one. Buprenorphine – This is the active ingredient in Suboxone. Buprenorphine is a partial opioid agonist, meaning it can both activate and block opiate receptors, depending on the clinical situation. Naloxone – This drug is an opiate antagonist, meaning it blocks the effects of opiates  
 
How does Suboxone© help beat opiate addiction?  
When opiates are taken into the body, they attach to receptors in the brain, causing dopamine release and euphoria. When Suboxone is taken, the buprenorphine attaches to the receptors in the brain once occupied by opiates. Because the receptors are no longer empty, withdrawal symptoms diminish.  
 
How long does treatment last?  
We have worked with people who stay on Suboxone long-term, although some use the medication for a shorter period of time than others. The medication alone will only help with the physical aspects of the disease. Real healing requires treatment of the emotional and spiritual aspects of the disease—which happens in 12 step meetings, fellowship and therapy. Your physician will guide you in making this decision, based on your progress in treatment.  
 
Will I be able to work while in treatment?  
Absolutely! Our therapy groups and twelve step meetings are offered at multiple days and times throughout the week. We work very hard to have hours that are convenient to our patients, and this includes nights and weekends at all of our locations.  
 
What are the side effects?  
Some of the mild side effects that have been reported are flushing, headache, nausea, sleeplessness, or drowsiness. Most of these issues have been reported to subside after the first week or so of treatment. This is not, however, a complete list of all side effects that may occur. If you have questions about side effects, our doctors and staff will discuss your concerns with you.  
 
Is the use of medications replacing one drug addiction with another?  
No. As used in treatment, Suboxone is not an opiate substitute. It is a safe and effective medication for opiate addiction that is administered by mouth in regular, fixed doses. According to research, patients undergoing Suboxone treatment do not suffer the medical abnormalities and behavioral destabilization that rapid fluctuations in drug levels cause in active addicts.  
 
Which pharmacy should I use?  
Most pharmacies carry all medications prescribed by WRC providers.  
 
 
   
NOTICE OF PRIVACY PRACTICES  
Substance Abuse Programs 42 CFR Part 2  
THIS NOTICE DESCRIBES HOW MEDICAL AND DRUG AND ALCOHOL RELATED INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Watauga Recovery Center is required to abide by the terms of this notice. The medical information we maintain may come from any of the providers from whom you have received services. The medical information we record and maintain is known as Protected Health Information, or PHI. We will not use or disclose your PHI without your permission, except as described in this notice.

Information regarding your healthcare, including payment for healthcare, is protected by two federal laws: the Health Insurance Portability and Accountability Act of 1996 (HIPPA), 42 U.S.C. 1320d et seq., 45 F.F.R. Parts 160 & 164, and the Confidentiality Law, 42 U.S.C 290dd-2, 42 C.F.R. Part 2. Under these laws, Watauga Recovery Center may not say to a person outside Watauga Recovery Center that you attend the program, nor may Watauga Recovery Center disclose any information identifying you as an alcohol or drug abuser, or disclose any other PHI except as permitted by federal law.

We reserve the right to change our practices and to make the new provisions effective for all medical information we maintain. Should our medical information practices change, we will amend this notice and post a notice of the changes, which will be made available to anyone upon request. This notice is effective as of February 01, 2012.
 
 
USES AND DISCLOSURES  
Watauga Recovery Center must obtain your written consent before it can disclose information about you for payment purposes. Generally, you must also sign a written authorization before Watauga Recovery Center can share information for treatment purposes or for healthcare operations. However, federal law permits Watauga Recovery Center to disclose information without your written permission for the following:  
 
  Pursuant to an agreement with a person or agency that provides services to Watauga Recovery Center
  For research, audit or evaluation
  To report a crime committed on Watauga Recovery Center premises or against Watauga Recovery Center personnel
  To medical personnel in a medical emergency
  To appropriate authorities to report suspected child abuse or neglect
  As allowed by court order
 
Before Watauga Recovery Center can use or disclose any information about your health in a manner which has not been described above, it must first obtain your specific written authorization allowing it to make the disclosure. You may revoke any such written authorization in writing, except that we have already acted on it.

WHAT ARE YOUR RIGHTS? YOU HAVE THE RIGHT TO:
 
 
  Request restrictions on certain uses and disclosures of your Protected Health Information (PHI)
  Receive reasonable confidential communication of PHI, e.g. contact you at your place of choosing
  Inspect and copy your medical record by written request, with some exceptions. Watauga Recovery Center reserves the right to deny the request, to which you may make further appeal.
  Receive an accounting of Watauga Recovery Center’s disclosures of your PHI during the six years prior to your request. Accounting of disclosures start as of April 14, 2003 and are unavailable prior to that time.
  Receive a paper copy of this notice.
 
HOW CAN YOU REPORT A PROBLEM?  
If you feel your privacy rights have been violated, you may file a complaint with the Watauga Recovery Center Privacy Officer (423)631-0432, the TN Department of Health Information at (615)741-6350 or the Secretary of the United States of Health and Human Services (DHHS) Office for Civil Rights (ORC) at: U.S. DHHS,OCR, J.F. Kennedy Federal Building – Room 1875 Boston, Massachusetts 02203 1-617-565-1340 TTD: (617)565-1343 Fax (617)656-3809  
 
 
   
NOTICE OF PRIVACY PRACTICES  
Substance Abuse Programs 42 CFR Part 2  
THE WATUGA RECOVERY CENTER NOTICE OF PRIVACY PRACTICES ON these TWO PAGES DESCRIBES HOW MEDICAL AND DRUG AND ALCOHOL RELATED INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.  
 
  Watauga Recovery Center is federally mandated to maintain the privacy of your medical information and wants you to know about our practices for protecting your Protected Health Information (PHI).
  Watauga Recovery Center is required to abide by the terms of the Notice of Privacy Practices provided on the attached pages.
  Authorized Uses and Disclosures: In general, it is our policy to obtain written authorization at any time.
  Non-authorized Uses and Disclosures: Under certain circumstances we may make disclosure of your medical information without your authorization. These conditions are listed on the attached pages.
 
WHAT ARE YOUR RIGHTS? YOU HAVE THE RIGHT TO:  
 
  Request restrictions on certain uses and disclosures of your Protected Health Information (PHI)
  Receive reasonable confidential communications of PHI
  Inspect and copy your medical record by written request, with some exceptions. Watauga Recovery Center reserves the right to deny the request, to which you may make a further appeal.
  Receive an accounting of Watauga Recovery Center’s disclosures of your PHI during the six years prior to your request. Accounting of disclosures starts as of April 14, 2003 and are unavailable prior to that time.
  Receive a paper copy of this notice.
 
HOW YOU CAN ASK A QUESTION, LEARN MORE OR REPORT A PROBLEM.  
Watauga Recovery Center urges you to read the complete Watauga Recovery Center Notice of Privacy Practices found on the attached pages of this document. The Watauga Recovery Center Privacy Officer, @ (423)631-0432, the TN Department of Health Information (615)741-6350, or the Secretary of the United States Department of Health and Human Services are ready to assist you. There will be no Retaliation for filing a complaint.  
 
 
           
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